Frequently Asked Questions
What format are your guides?
All our guides, playbooks and templates are digital PDF downloads. Once your order is confirmed, you'll receive an instant download link by email — no waiting, no shipping.
How do I access my download after purchase?
You'll receive an email with your download link immediately after checkout. You can also access your purchases at any time by logging into your account and visiting your order history.
Is the 50% discount automatically applied?
Yes — our 50% discount is applied automatically at checkout. No code needed. Simply add any guide to your cart and the discount will be reflected before you pay.
Can I use the guides on multiple devices?
Yes. Once downloaded, your PDF guides can be saved and accessed on any device — laptop, tablet, or phone.
What is your refund policy?
As all products are instant digital downloads, all sales are final. However, if you experience a technical issue accessing your download, please contact us within 7 days of purchase and we'll resolve it promptly.
I haven't received my download email — what should I do?
Please check your spam or junk folder first. If it's not there, contact us with your order number and we'll resend it straight away.
Do you offer team or bulk licences?
Yes — if you're purchasing for a team or organisation, please get in touch and we'll discuss the best options for you.
Which guide is right for me?
Browse our collections by role — Scrum Master, Product Owner, or Kanban — or visit our Agile Master Library for the complete collection.